How to Report a Claim

There are several options for reporting losses.
All are available 24 hours a day, 7 days a week.

Phone
Call us toll free at 1 (877) 922-5246. TravelNet, Clear Vision, and Direct Connect can all be accessed through this number. Please have your policy number (three letters and seven digits) ready, if available.

E-mail
To report a claim using email, please send the following information to directconnect@wbmi.com:

• Name
  
• Address
  
• City, State, Zip
  
• Phone Numbers (home, work, and mobile) with best times to call
  
• Policy Number (three letters and seven digits)
  
• Date of Loss
  
• Description of Accident/Loss

Fax
Please fax the same information to
1 (800) 459-4520  OR
   (262) 335-7000

As always, you can contact your agent to help you report a loss.

DirectConnect^TM

With DirectConnect, you can report claims 24 hours a day, 7 days a week! The claim process begins immediately when you call DirectConnect's toll-free number.

Legendary Repair Program

With West Bend's Legendary Repair Program (LRP), your damaged vehicle can be repaired quickly and with no hassles!

Clear Vision

Clear Vision is the fast and easy way to repair your damaged vehicle glass.

TravelNet^®

Your Home and Highway^® policy can be enhanced with TravelNet, our exclusive 24-hour emergency roadside service. From now on, driving can be worry free!

Storm Response Team

When substantial storms occur, West Bend's claim representatives and damage appraisers are on the scene within hours to quickly evaluate damages and issue payments.